This is heading H1

This is heading H2

This is heading H3

This is heading H4

This is heading H5

This is heading H6

And this is the first paragraph.

Based on the information provided, create a one-page instruction guide on the legal aid support application process.

Be sure to include the topics of:

What is Legal Aid?, Eligibility; How to apply, and What does it cover?

Explain the three classifications of criminal cases. For each classification, provide at least two examples and explain how they fit into the specific class.

Once this has been completed, answer the following questions:

• How do the three differ?
• What do you think the reason for categorising criminal cases might be?

Thinking of all the job details that go into non-contentious legal work, write a job posting for a paralegal that would work exclusively in this field.

Be sure to include a basic description of the job, the qualifications of someone coming into this position, the expectations and any other information you feel should be included.

It was noted that one of the ways to prevent confidential information from leaking is to arrange the office so that screens and work spaces are not easily accessible by visitors or other staff members.

With this in mind, consider for a few minutes the impact this could have on a larger firm. Spend a few minutes drawing a floorplan of a law firm with multiple staff.

How can you set up the floor so that screens are not compromised, while making efficient use of the space?

Consider the tips offered in this module that relate to drafting a document. Each of these can be applied to just about any paper, document or report.

After reading over these tips, take a few moments to answer the questions below:

• Why do you think these tips are valued in the legal field?
• Do you think there is one, in particular, that is more important than the others?
• Are there any included that should not be?
• Are there any tips, you feel, are missing?
• Why do you think it is so important to use words like “must” or “will” in legal writing?
• What other words along these lines can you think of?

The information in a client care letter can be one of the best marketing tools for a law firm. They also help to build rapport, since they provide insight to potential clients about the services offered and what the firm can do for the client. As noted in the module, there are three aspects of a client care letter that must be included. These are:

• To explain the services of the firm
• To explain the process by which their matter will be handled by the firm
• To explain the feasible options available to them

Take the next few minutes to draw up a client care letter. You can use an existing firm or a fictional one, so long as they include the information above.

Question 2
Apply your knowledge of communication processes and communication barriers to identify risks of ineffectiveness – and how that might be avoided in any two of the following contexts:

(a) Team briefings
(b) Team meetings
(c) Presentation of the benefits and disadvantages of suggestion schemes
(d) Negotiation of flexible hours for personal reasons

Use of work-based examples will be well rewarded

Question 3
Job design is defined by L.E. Davis as:

“The specification of the contents, methods and relationships of jobs in order to satisfy technological and organisational requirements as well as the social and personal requirements of the job holder.”

Recent UK surveys indicate that employees who work from home are happier in their work and more likely to stay with their employer.

(a) Describe examples, from experience or from study, of circumstances where L.E. Davis’ definition is not true. (6 marks)
(b) Identify and explain briefly the elements of the above definition which are in accordance with the home-worker’s experience. (6 marks)
(c) Why do businesses increasingly encourage home-working and what problems are faced by line managers?

Question 4
Read the scenario below and answer the questions which follow:

David is one of four commercial assistants in an office. He comes to work on time; takes the allowed hour for lunch; and leaves at the proper finishing time of 5 pm. He does the work set for him, adequately but slowly, and he never seems to have free time. He doesn’t volunteer for additional work or for overtime when it is required.

When pressure of work increases, David’s manager must manage that increase among three of the four staff. This irritates him. The staff contract of employment includes a clause requiring employees to carry out “any additional work which can reasonably be required of them”.

(a) Which applications of HR theory would you advise David’s manager to consider and how would you avoid an adverse impact on the other staff? (13 marks)
(b) What are the legal and ethical considerations of carrying out a preliminary disciplinary interview with David?

(a) Performance appraisal
(b) Training, coaching and guidance
(c) Involvement and communication

Question 2
Training has been defined as ‘an instructor-led and content-based intervention leading to desired changes in behaviour’

(a) Outline a systematic approach to training
(b) Explain at least two distinctions between training and “learning and development”

Question 3
Employee appraisal is carried out for a variety of reasons: for purposes of performance improvement, in order to assess potential, or to determine levels of financial reward and recognition.

(a) Describe two typical approaches to appraisal used in organisations nowadays.
(b) Discuss the potential difficulties in conducting appraisal for the purpose of employee development at the same time as assessing financial reward.

Question 4

(a) Summarise the purposes of Human Resource Planning and outline the processes involved.

(b)
(i) Explain and discuss the processes for assessing future human resource needs and for evaluating the capabilities of the current work-force.
(ii) Explain the importance of these two aspects of Human Resource Planning so far as the development of the organisation’s employees is concerned.

Question 2
Referring to the work of R.M. Belbin, examine the roles or skill types he considered essential to effective team or group performance.

Question 3
Identify the differences and similarities between leadership and management.

Question 4
What are the meaning and importance for managers of networking and communication networks?

Question 5
Explain four variables that affect leadership effectiveness in work situations.

Question 6
Explain why some conflict is preferable to no conflict at all, but too much conflict is a usually a negative outcome for most managers.

Question 7
Compare the merits of two alternative conflict-handling strategies